LEGAL

Happy Valley Transportation LLC
Commonwealth of Massachusetts, United States.

1. TERMS OF SERVICE

1.1 Acceptance of Terms

By accessing or using the website and services of Happy Valley Transportation LLC (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use the Services.

These Terms are governed by the laws of the Commonwealth of Massachusetts and applicable federal laws of the United States.

1.2 Description of Services

Happy Valley Transportation provides Non-Emergency Medical Transportation (NEMT) and related transportation services. We do not provide emergency medical services.

If you are experiencing a medical emergency, call 911 immediately.

Services may include:

• Transportation to medical appointments

• Hospital discharges

• Dialysis transportation

• Wheelchair-accessible transportation

• Senior and mobility transportation

All services are subject to availability, confirmation, and applicable regulations.

1.3 Regulatory Compliance

The Company operates in accordance with applicable:

• Massachusetts Department of Public Utilities (DPU) regulations

• Massachusetts consumer protection laws (M.G.L. c. 93A)

• Americans with Disabilities Act (ADA)

• Federal Motor Carrier Safety Regulations (FMCSR), where applicable

• Health Insurance Portability and Accountability Act (HIPAA), where applicable

Nothing in these Terms waives rights protected under applicable law.

1.4 Eligibility

Users must be at least 18 years of age or have a legal guardian request services on their behalf.

1.5 Service Requests and Confirmation

Submitting a transportation request does not guarantee service. A request becomes confirmed only after acknowledgment by the Company.

We reserve the right to decline service for:

• Safety concerns

• Incomplete information

• Regulatory restrictions

• Non-payment

• Abusive or unlawful conduct

1.6 Fees, Payment & Cancellations

All fees will be disclosed prior to confirmation of service.

Cancellations may be subject to fees as disclosed at booking. Failure to cancel within the stated notice period may result in a no-show fee.

Under Massachusetts law, consumers are entitled to transparent pricing and fair business practices.

1.7 Passenger Conduct

Passengers must:

• Comply with driver safety instructions

• Use seatbelts and secure mobility devices

• Refrain from abusive, violent, or unlawful behavior

We reserve the right to terminate service for safety violations.

1.8 ADA Non-Discrimination

Happy Valley Transportation complies with the Americans with Disabilities Act (ADA). We do not discriminate on the basis of disability and provide reasonable accommodations consistent with safety standards.

1.9 Limitation of Liability

To the fullest extent permitted by law:

The Company shall not be liable for indirect, incidental, special, or consequential damages arising from use of our services.

Nothing in this section limits liability where prohibited under Massachusetts or federal law.

1.10 Insurance

The Company maintains commercially reasonable insurance coverage in compliance with Massachusetts regulatory requirements.

1.11 Governing Law & Venue

These Terms are governed by the laws of:

• The Commonwealth of Massachusetts

• The United States of America

Any dispute shall be resolved in courts located in Massachusetts.

2. PRIVACY POLICY

2.1 Overview

This Privacy Policy explains how we collect, use, and protect personal information in accordance with:

• Federal privacy standards

• HIPAA (where applicable)

• Massachusetts data protection law (201 CMR 17.00)

2.2 Information We Collect

Personal Information:

• Name

• Address

• Email

• Phone number

• Appointment location

• Pickup/drop-off details

• Payment information

Potential Health-Related Information (if applicable):

• Mobility requirements

• Appointment type

• Insurance coordination data

2.3 HIPAA Compliance (If Applicable)

If we receive Protected Health Information (PHI) as defined under HIPAA:

• We safeguard PHI using administrative, physical, and technical protections.

• We use PHI only for transportation coordination purposes.

• We maintain confidentiality agreements with personnel.

If required, we enter into Business Associate Agreements (BAAs) with healthcare entities.

2.4 Data Security (Massachusetts Compliance)

In accordance with Massachusetts regulation 201 CMR 17.00:

We maintain a Written Information Security Program (WISP) including:

• Encryption of sensitive data

• Access controls

• Employee training

• Secure storage practices

2.5 Data Retention

We retain personal data only as long as necessary to:

• Provide services

• Meet regulatory requirements

• Comply with legal obligations

2.6 Your Rights

Subject to applicable law, you may:

• Request access to your personal data

• Request correction

• Request deletion (subject to legal retention requirements)

• Opt out of marketing communications

2.7 Cookies & Tracking

We may use cookies and analytics tools to improve website functionality.

Users may disable cookies in browser settings.

3. DISCLAIMER

3.1 No Medical Advice

Information provided on this website is for general informational purposes only and does not constitute medical advice.

3.2 Non-Emergency Services Only

We do not provide emergency medical services.

In case of emergency, call 911.

3.3 External Links

We are not responsible for third-party websites linked from our site.

3.4 No Guarantee of Availability

Transportation availability may vary based on scheduling, weather, traffic, regulatory restrictions, and operational conditions.

4. DATA PROCESSING AGREEMENT (DPA)

This Data Processing Agreement applies where Happy Valley Transportation acts as a Data Processor on behalf of healthcare facilities, brokers, or other Controllers.

4.1 Definitions

Controller: Entity determining purpose of data processing
Processor: Happy Valley Transportation
Personal Data: Any identifiable individual data

4.2 Scope of Processing

We process data solely for:

• Scheduling transportation

• Coordinating rides

• Communicating confirmations

• Meeting regulatory requirements

4.3 Security Measures

We implement:

• Encryption where feasible

• Access restrictions

• Confidentiality agreements

• Breach response procedures

4.4 Subprocessors

We may engage third-party providers (e.g., dispatch software, hosting providers). All subprocessors must maintain appropriate security safeguards.

4.5 Data Breach Notification

In the event of a data breach involving Personal Data:

• We will notify affected Controllers without unreasonable delay

• We will cooperate in required notifications under federal or Massachusetts law

4.6 Data Subject Rights Assistance

We assist Controllers in responding to lawful data access or deletion requests.

4.7 Termination

Upon termination of services:

• Personal Data will be securely deleted or returned

• Retention may occur where required by law

5. ACCESSIBILITY STATEMENT

We are committed to providing a website accessible to all users, including individuals with disabilities, in accordance with ADA principles and WCAG guidelines where feasible.

If you experience difficulty accessing content, please contact us for assistance.